01. ORDER PROCESSING
Once your order is confirmed, our team carefully prepares your jewellery for dispatch. Shipping updates will be shared with you once your order has been dispatched.
02. DELIVERY
Orders are delivered to the address provided at checkout. Delivery timelines may vary based on your location and the availability of your chosen piece.
03. TRANSIT DAMAGE PROTECTION
In the rare event that your jewellery arrives damaged, please contact us within 48 hours of delivery.
An unboxing video is mandatory for transit-damage claims and must clearly capture the package from the time of opening.
04. PLEASE NOTE
Kindly ensure that your shipping address and contact details are correct before placing your order.
“Your NIORA piece deserves a journey as thoughtful as its creation.”
